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Free Shipping on Apparel to AUS customers for all orders over $60

Shipping & Returns

Shipping Policy

We here at Stacey Surfboards want you to get your goodies as fast as possible. We will make every effort to ship your order within 1 business day.  

outline Surfboards
All Boards are custom made. Delivery time is approx. 4 weeks from the date of order. This will be confirmed once the order is received. Boards will be shipped direct to the customer from the Stacey factory. Shipping rates quoted on weight and location. See below table "General Shipping Information"
Apparel
Free shipping on all orders $60 or above. 

 

Returns Policy

Stacey MFG reserves the right to vary from this policy on a case by case basis. If product needs to be returned, a return merchandise authorisation (RMA) number is required before sending the product back to Stacey MFG. An RMA can be obtained by contacting Stacey MFG HERE. All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.

Surfboards: All surfboards are manufactured specifically for the individual customer. Therefore, all sales are final. Stacey MFG will do everything in its power to help its customers with product issues. Please contact us HERE with any issues.

In the case of an incorrect item being shipped out, or the product has been damaged in transit please contact us HERE to obtain an RMA.

 

Here's everything you need to know about Shipping boards and apparel. 

The most common question we get asked is how much to ship my board somewhere? Below is a bunch of information to help you out. There is a shipping calculator in the shopping Cart, so if you add a board to cart and enter your country, state and postcode (zip code), then you will get an estimate on shipping your board. If you have any questions about shipping your boards or clothing, then contact us via chat, email us at info@staceysurf.com or call us at +61 7 5534 5549

GENERAL SHIPPING INFORMATION - USA ORDERS 

Surfboards

Clothing / Apparel

EAST Coast USA $50 (1 – 2 Boards total) – Allow 5 -7 days for delivery

USA Wide – FREE SHIPPING on all orders over $60

WEST Coast USA $30 (1 – 2 Boards total) - Allow 5 -7 days for delivery

 

 

GENERAL SHIPPING INFORMATION - AUSTRALIAN ORDERS

 

Surfboards

Clothing / Apparel

East Cost (Qld, NSW, Vic, Tas) $35 / board – Allow 1-3 days for delivery

Australia Wide – FREE SHIPPING on all orders over $60

Flat rate $10aud for all orders under $60

West Coast (SA, WA) $60 / board – Allow 5-7 days for delivery

Australia Wide – FREE SHIPPING on all orders over $60

Flat rate $10aud for all orders under $60

 

 

GENERAL SHIPPING INFORMATION - INTERNATIONAL ORDERS

 

 

Surfboards

Clothing / Apparel

EAST Coast USA $275aud ($200 usd) (1 – 2 Boards total) – Shipped via DHL Express – Allow 5 -7 days for delivery

USA Wide – FREE SHIPPING on all orders over $100 aud

Flat rate $49aud for all orders under $100

WEST Coast USA $275aud ($200 usd)  (1 – 2 Boards total) – Shipped via DHL Express – Allow 5 -7 days for delivery

USA Wide – FREE SHIPPING on all orders over $100 aud

Flat rate $49aud for all orders under $100

 

General Shipping Information

Surfboard orders will be shipped as soon as they are finished being manufactured. Manufacturing time varies based on board specifications. Once completed delivery takes approximately 2 to 7 business days. Delivery time depends on your distance from the manufacturer. Once your order has shipped you will receive an e-mail containing your itemized order, shipping carrier, tracking number, and estimated arrival date. All shipments are given the choice of home or business delivery. Delivery to a business is always recommended.

Shipping Special Instructions for Courier

The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”, “Office hours 8-5″). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. Stacey MFG cannot be held responsible if your instructions are not followed.

Pick Up Surfboards

Customers who live nearby shapers can select to pick up their surfboard from the shaper. You will be notified via email when your surfboard is ready to be picked up from the shapers location. The shapers address will be specified on your confirmation email. NOTE: You will be required to present ID when picking up your surfboard or you can provide your Stacey MFG confirmation ID detailed on your confirmation email.

Ordering More Than One Board

To order more than one surfboard Customers will have to complete the order process twice. But, it will make shipping your board a lot cheaper. Please contact us HERE with any questions or call the HQ on +61 7 5534 5499. 

Change of Address

Stacey MFG cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the checkout page. If this is not noticed until after your order is finalised, please contact Customer Service immediately HERE. We will attempt to update any incorrect order details, however Stacey MFG is not liable for any changes of address.

Product Delivery and Acceptance Requirements

You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there will be costs involved ($40) for the storage and redelivery of the products(s).

Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please uploading photos of the damage and the packaging HERE within 48hrs of taking delivery.

NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.

Return Policy

Damaged Returns

Stacey MFG ships a lot of surfboards and we enforce a strict packaging policy when packing surfboards; damages are very rare. If for any reason your Surfboard is damaged in transit, we will cover the full cost of repair of the board with approval and will replace the surfboard depending on the damage. It is very important that you inspect your package at the time of delivery. If you notice any damages to the box, or more importantly, to your surfboard please contact us HERE within 48 hours of delivery to start the claim process. You must provide your confirmation ID, name and phone number in the email to streamline your claim. In the email please detail the extent of the damages to the surfboard. This will allow us to process the claim as quick as possible. If it is evident that your surfboard has been damaged you must keep the packaging for return. In the unlikely case your board is catastrophically damaged, you may refuse the shipment and you will be refunded a new board, once we receive your order back from the shipper, or you can choose a Stacey MFG voucher for the value of the surfboard.

General

These terms and conditions are governed by the laws of Queensland, Australia. We receive payments from our surfboard and surf hardware suppliers for the provision of our booking service. All references to “we”, “our” and “us” are references to Stacey MFG. For information on how we deal with your personal information please refer to our privacy policy.

We may change or modify all or any part of these terms and conditions by posting changes to the Site.